Questions, answered
Fit, baby range, safety, washing, shipping. If yours isn’t here, ask us.
Good questions, straight answers
Does the pouch hold my baby on its own, or do I need a carrier too?
Confirm with supplier. The front pouch is built into the hoodie and holds baby on its own, up to Y lb. No separate carrier needed.
What size should I order?
Your usual pre-pregnancy size. The pouch adds the room for baby. Between sizes, size up. Still unsure? The Fit Promise swaps it free.
How big can my baby be?
For babies X to Y lb, about X to Y months. Once baby is heavier than that, or their face doesn’t sit clear above the zipper, it’s time to switch to a regular carrier.
Is it safe?
Every time you wear it, run the 5 T.I.C.K.S. checks in our how-to-wear guide. If your baby is under 4 months, was born early, or has breathing or health concerns, ask your pediatrician before babywearing. Testing details go here only after the third-party test report and Children’s Product Certificate are on file
Will baby get too hot?
Fleece is warm and baby adds body heat. Dress baby one layer lighter than you, feel the back of their neck now and then, and take them out to cool down if they’re sweaty or flushed.
Can I wear it while I’m pregnant?
Confirm with supplier: yes, the roomy cut fits over a bump.
Can dads wear it too?
Confirm unisex sizing. Plenty of dads want contact naps too.
How do I wash it?
Machine wash cold, zipped, inside out. Hang dry. Check the zipper and seams before each wear.
When will it arrive? Will it make it by Christmas?
Orders ship in 2 to 4 business days and arrive in 7 to 12 business days with tracking. For Christmas, order by Nov 30.
What’s the Fit Promise?
Wrong size? Send us a photo of the tags within 30 days of delivery and we’ll ship the right size free. One swap per order.
Can I return it?
Return terms set before launch.
Who’s behind Heartside?
Two brothers who got tired of baby gear that hides the details. Founders: confirm or rewrite in your own words.
Still wondering about something? Email us and a founder will answer.